Privacy Policy
& Terms
Overview: Dukes Express is committed to protecting your personal information and maintaining strict confidentiality for every passenger. Our policy ensures that all contact and trip details are securely stored, used only for service purposes, and never sold or shared with unauthorized parties. We implement safeguards and privacy practices designed to keep your data safe, respected, and handled with care.
Dukes Express (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, store, and safeguard your information.
Privacy Policy
Effective Date: January 2026
Dukes Express (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, store, and safeguard your information.
1. Information We Collect
When you use our website or request transportation services, we may collect the following personal information:
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Passenger full name
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Phone number
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Email address
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Pickup and drop‑off details
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Any information voluntarily submitted through contact forms
We only collect information that is necessary to schedule and provide non‑emergency medical transportation services and to communicate with you regarding your trip.
2. How We Use Your Information
Your information is used solely for legitimate business purposes, including:
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Scheduling and managing transportation services
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Communicating trip confirmations or updates
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Responding to inquiries or support requests
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Improving our website functionality and customer experience
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We do not sell, rent, or trade your personal information.
3. Confidentiality of Trip Information
Dukes Express maintains strict confidentiality regarding all client transportation details. Information about passenger trips, destinations, schedules, or medical‑related transportation needs is not disclosed to third parties unless:
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Required by law, subpoena, or legal process
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Necessary to protect the safety, rights, or property of Dukes Express or others
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Authorized by the passenger or their legal representative
All trip information is handled with discretion and stored securely.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
5. Third‑Party Services
Our website may use trusted third‑party tools (such as website hosting or form processing services) that assist in operating our website. These providers are contractually obligated to keep your information secure and confidential and may only use it to perform services on our behalf.
6. Your Privacy Rights
You may request to:
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Review the personal information we have about you
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Correct inaccurate information
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Request deletion of your information where legally permitted
To make a request, please contact us using the information below.
7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a
revised effective date.
8. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Dukes Express
813-599-3422
trips@dukesexpress.net
By using our website, you consent to the terms of this Privacy Policy.